This page will provide answers to frequently asked questions relating to the Safety and Security Rebate.
If you are unable to find the answer to your question, it is recommended that you call the WA Seniors Card Centre on 1800 671 233 or email info@seniorscard.wa.gov.au to clarify your enquiry prior to purchasing an eligible item.
Full terms an conditions for the Safety and Security Rebate is available here to read.
Frequently Asked Questions
Q: I purchased an eligible item and/or installation before 22 August 2021, can I submit a claim?
A: No, the Safety and Security Rebate is only available for purchases made on or after 22 August 2021.
Q: I had an eligible item installed prior to 22 August 2021 however I paid for the item in full after 22 August 2021. Am I eligible?
A: No, in this situation eligibility to claim the Safety and Security Rebate is based on the completion date of the installation. This must be after 22 August 2021.
Q: I previously received the Safety and Security Rebate (between 2009-2015), can I still apply?
A: Yes, you can apply for the Safety and Security Rebate again.
Q: Do I have to purchase the item first before applying for the Safety and Security Rebate?
A: Yes, eligible items must be purchased, installed and paid in full prior to the claim being made.
Q: My partner has made a claim for the Safety and Security Rebate and we have now moved addresses. Can I now make another claim for our new address?
A: No, the eligible household has already made a claim.
Q: The item I purchased is less than the maximum rebate amount available. Will I receive the maximum rebate amount?
A: No, you will receive up to the maximum amount. If the item or installation service purchase is less than the maximum rebate amount, you will be provided a rebate to the equivalent figure that you paid. Please note some eligible items have a minimum purchase value amount.
Q: I have an existing eligible item which needs repair. Can I claim the Safety and Security Rebate on the repair cost?
A: Yes, you can make a claim the cost of repairing an existing eligible item if that is the best solution for your needs. The claim limit is the same amount as allowed for each eligible item under the Terms and Conditions. Please do your homework to ensure repairing your item is the best option before engaging a licenced tradesperson to perform the repair.
Q: Can I DIY the installation?
A: Yes, you can conduct DIY except for where there is a connection to mains power such as a mains powered smoke alarm or Residual Current Device. Only a licenced Electrical Contractor can perform these tasks. If you engage a tradesperson to install an item, then please ensure they hold the relevant licence to conduct the installation as required under law.
Q: I am currently renting. Can I claim the Safety and Security Rebate?
A: Yes you can make a claim. Please note that it is your responsibility to obtain all necessary approvals from the landlord or strata company prior to installing any eligible item. As a reminder, the landlord has an obligation to provide you a minimum level of security as required under the Residential Tenancies Regulations 1989. More information can be found here.
Q: The home alarm system I installed has ongoing monitoring support fees. Can I claim for this?
A: No, ongoing fees for monitoring or subscription are not eligible for the Safety and Security Rebate
Q: Can I purchase a security screen door with a dog door and claim the rebate?
A: The security screen door must comply with Australian Standards AS5039: 2008 to be an eligible item. As per these standards, once a pet door is installed the security door will no longer meet Australian Standards and therefore is not an eligible item.
Q: Can I install a security sensor light?
A: Most security sensor light will come with a plug to connect to a power socket, or are battery or solar operated. These items can be installed as DIY. If the security sensor light requires a connection to mains power, a licenced Electrical Contractor will be required to install the security sensor light.
Q: Can I claim for a battery powered smoke alarm?
A: You can only claim a battery powered smoke alarm only if mains power is not connected to your dwelling or if there is no possible space to allow for mains power to connect to the smoke alarm and there is no alternative location. The use of battery powered smoke alarm must have a non-removable 10-year life battery. Clarification on your building circumstances will be required prior your claim being approved for payment
Q: Can I purchase an eligible item online, for example from Ebay or Amazon?
A: You must ensure the retailer you are purchasing from has an Australian Business Number (ABN) and that the item complies with Australian Standards where applicable. When purchasing off websites such as Ebay or Amazon, please note that the seller is a separate vendor and may not hold an ABN. Please exercise caution when buying online. If you are unsure, please contact our office on 1800 671 233 to clarify before you purchase online.
Q: I am concerned that my Safety and Security Rebate application will not be approved after I have purchased the item, leaving me out of pocket.
A: If you are concerned that the item your are purchasing may not be eligible, please call us on 1800 671 233 for clarification before you purchase the item.
Q: How can I apply for the Safety and Security Rebate?
A: There are many ways to apply. The best option is to apply via the WA Seniors Card website by logging into your online account. If you do not have an online account, you will need to register for access first by clicking here
Option Two: you can download and complete an application form from here.
Option Three: contact us on 1800 671 233 or email info@seniorscard.wa.gov.au and we can arrange to post you a hardcopy application form.